Program Management
.Excellent organization, interpersonal, and time management skills, with demonstrated experience balancing the daily activities in a portfolio of projects—using a variety of software packages and change management applications (Trello, Mindjet MindManager, Liquid Planner, MS Project, Remedy, Sharepoint), executing effectively using collaboration resources, meeting organizational deadlines, and keeping others aware of work plans and progress toward goals

Change Leadership
.Ability to work independently while cultivating a collaborative approach across operational excellence teams using advanced knowledge of agile project management principles (SCRUM, Design for Six Sigma, Lean, and IDEF) to improve enterprise capacity, and realize growth and optimization opportunities in a continuously changing environment of shifting priorities and fluctuations in scope

.Solid analytical thinker with considerable experience working with executives to establish process KPIs, resource capacitation, and benchmarking objectives to establish the foundation for continuous improvement initiatives

.Informed system design, resource productivity targets, and client acquisition and retention strategies, along with corresponding risk management policies by collecting and analyzing qualitative and quantitative information through exploratory research, surveys, semi-structured interviews, field studies, process workflows, decision trees, cluster analysis, usability studies, and benchmark studies

.Practiced in relational database business intelligence archival and management practices, and demonstrated proficiency with advanced statistical analysis and reporting tools having produced complex SQL queries to aggregate and process merchandising, ordering, fulfillment and web analytics data from production sources into decision-support visualizations

.Possess a strong aesthetic sensibility and a deep understanding of user-centered design practices, leading user interface design and prototyping sessions based on a context-aware, value-sensitive iterative approach

.Participated in defining the visual and functional requirements of user interactions relying on usability analysis, user personas, scenarios, use cases and customer journey maps to inform site maps, flow charts and wireframes

.Exceptional verbal, written and presentation communication skills with extensive experience dealing effectively with business and technical stakeholders, clients and vendors, translating enterprise objectives into change strategies, and managing the requirements documentation and prioritization process to generate functional specifications, detailed project timelines, and integration risk management plans

.Advanced proficiency using Microsoft Office Word, Excel, Visio, and Project applications to create reports, presentations, complex spreadsheets, process maps and project work package cost estimations

.Practiced in content management practices, having built simple webpages using XHTML and CSS encoding, authored with IDEs such as XML Editor and Visual Studio, and creating graphics using Visio and Photoshop

.Able to configure, navigate, administer and work with software resources in Unix/Linux and Windows environments

.Appraised as a highly effective senior systems analyst, capable of quickly troubleshooting applications encoded in C++, C, Java and XML, being conversant of SDLC (software development lifecycle) practices and CMM (capacity maturity model), and providing software engineers detailed work tickets that eliminated duplication of efforts and enabled the prompt resolution of software bugs impacting production systems

.Utilized data management and modeling tools such as Quest TOAD and AllFusion ER/Studio to investigate and correct relational data variances between hundreds of global production databases and the data warehouse environment

Product Management
.Conducted usability evaluations on the effectiveness factors and perceived value of content in professional sports websites (Boston Red Sox, Seattle Seahawks and Seattle Sounders)

.Established content, interaction and data archival requirements for Amazon’s Merchant Analytics portal (SaaS)

.Produced competitive intelligence study to prioritize the functional requirements for Amazon’s Musica Latina

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